The Redland Rose Promise™

At Redland Ranch Roses, we believe exceptional roses deserve exceptional care. That's why every eligible rose we ship is backed by The Redland Rose Promise™—our commitment to providing healthy, high-quality plants that are grown to thrive.

If your rose fails to establish or dies from natural causes within one year of delivery, we'll gladly provide a one-time replacement (shipping and applicable taxes not included).

How to Submit a Promise Claim

If you believe your rose qualifies under The Redland Rose Promise™, simply contact us through our Contact Us page or reach out by phone or email. Our team will carefully review your claim and help determine the best solution.

To process your request, please provide:

  • Your order number

  • A brief description of the issue

  • Current photos of the affected plant (required)

Once approved, we'll issue a one-time replacement of the same variety whenever possible. Replacement shipping charges and applicable taxes are the responsibility of the customer.

If Your Rose Is No Longer Available

If the original variety is unavailable due to seasonal inventory or other circumstances, Redland Ranch Roses may, at our discretion, issue a store credit equal to the purchase price of the covered plant.

Store credits issued under The Redland Rose Promise™:

  • Are valid only at Redland Ranch Roses

  • Have no cash value

  • Are non-transferable

  • Do not expire

  • Are issued as a single-use code via email

If any balance remains after your first purchase, a new code for the remaining amount will automatically be issued.

Promise Exclusions

The Redland Rose Promise™ is designed to protect against the natural failure of healthy plants, but it does not cover losses resulting from circumstances outside our control.

The Promise does not apply to:

  • Roses planted outside their recommended USDA Hardiness Zones

  • Improper planting or neglect

  • Insufficient watering or overwatering

  • Poor soil conditions or lack of proper care

  • Damage caused by insects, wildlife, pets, livestock, or humans

  • Extreme weather events, including drought, flooding, hurricanes, freezes, excessive heat, or other natural disasters

  • Accidental damage or misuse after delivery

Each eligible live rose purchased is covered for one replacement during the one-year coverage period.

Please note that refunds are not available under The Redland Rose Promise™. Coverage is limited to a one-time replacement plant or, when a replacement is unavailable, a store credit issued at our discretion.

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